Midlands

Technical Trainer

Competitive

Ref: VR 01623 - Midlands - Competitive

Technical Trainer

 

Job Description

 

To improve the skills of the Dealer network through tailored technical and non-technical training that meets both the needs of OEM and its franchised dealer network.

 

Responsibilities

· Deliver (sometimes pilot) all technical training courses within the Training program.

· Provide input and assist in the development of on line video based training courses.

· Contribute to, and assist in the administration of Technical Training programmes.

· Provide input to assist in the maintenance of diagnostics and technical publications to latest level

· Provide input and assist in development of content and delivery of all product/technical training for the UK dealer network.

· Provide subject matter expertise for all areas of the business

· Provide assistance in the maintenance, the cleaning and safety adherence of all the technical training facilities at HQ

· Maintain and develop the training equipment and tools for training

· Provide input into the development the Aftersales Training curriculum for each quarter to be published to the dealer network

· Safety – Comply, adhere to, and promote all safety standards outlined by the OEM

Qualifications

· MS Office – fully familiar and proficient in Word, Powerpoint and Excel

· High Voltage trained (IMI Level 3, Level 4 not essential, but preferred)

· The ability to work with internal departments including Diagnostics and Technical Publications, Parts, Warranty, technical Support and Customer Service.

· The ability to liaise with Engineering and Diagnostics to ensure that product training courses are constantly kept up to date.

· Have an excellent level of communication skills (written and verbal) and the ability to always present and make yourself understood by your audience.

· Be self-motivated, confident and professional – This role is always representing the MG brand and often the face of the brand from an Aftersales perspective.

· To work away from home (given reasonable timescales etc)

· Able to travel at short notice within the UK. · Able to travel overseas where necessary

· Punctuality and flexibility is essential and be prepared to work extra hours where/if required