Strategic Account Manager

Pension, Car and all mileage expenses

Ref: VR 2012 - South/Midlands -

Job type:



Job Title:                    Strategic Account Manager

Reporting to:             Account Management Director



  1. Main Purpose of Role

To oversee and manage key client contracts, providing the primary link between customer and the Company in the provision of a range of products and services. To ensure that the agreed level of service is provided within the budget and work strategically in partnership with the customer to develop existing and new business opportunities whilst maintaining forecasted volumes of movements and ensuing performance levels are maintained at the highest standard.


  1. Key Tasks and Responsibilities
  1. Establish and maintain excellent working relationships with your clients. Ensure constant lines of communication are maintained with all key budget holders.
  2. Act as the primary strategic liaison for all clients.  Promote the business as the ‘go to of services’ and seek out new opportunities to increase our partnership.
  3. Manage the customers future planned activities to include any storage requirements to ensure the business is resourced sufficiently and has the right level of capacity on site.
  4. Be the conduit between your client and the  head office operational team, to ensure good lines of communication are maintained at all times, in terms of KPI delivery adherence and process management, ensuring effective and timely resolutions are maintained to mitigate any service decline.
  5. Attend client premises on a regular basis (as least once per month) together with Video call communications where client prefers.  Chair two weekly operational Team calls with customer and ensure all actions are completed timely and we are prepared with clear updates on our progression and are well prepared during each call.
  6. Fleet management control; to include in-fleeting and de-fleeting. Constantly act on behalf of the client by looking for proactive recommendations to improve fleet performance. Understand your fleet at its most granular level to ensure fleet optimisation and risk mitigation is achieved and all records are accurate and up to date.
  7. Work in collaboration with the Technical Services Department to ensure the targets for in-fleeting and de-fleeting are understood and achieved as per the service level.
  8. Own and manage all activities by maintaining an account activity tracker.  Ensure all actions are resolved in a timely manner and the client and/or internal department is always up to date on your progression.  Publish the tracker in monthly reviews to demonstrate areas of focus and added value activity.
  9. Manage forecast data  with client versus spend and ensure PO’s are always in place.
  10. Support Finance to pre-check monthly pre-invoice for accuracy/anomalies, ensure budget holder approves pre-invoice data on a monthly basis in line with internal deadlines and where required chase through any overdue invoice payments.
  11. Conduct client MI reporting at agreed intervals, including mileage target vs actuals, new business vs targets, KPIs, SLAs and CSI levels, plus any other pre-agreed reports.
  12. Analyse KPI’s, SLA’s and CSI levels, ensuring contractual levels are maintained/exceeded, taking any immediate action to increase performance where required.
  13. Investigate and understand peaks and troughs, environmental conditions that may effect the plan. Identify future fluctuations and feed into forecasting business reports.
  14. Conduct customer meetings following a structured agenda of key topics, ensure a branded presentation is created and prepared in advance of any formal meeting. Complete meeting notes and actions after each meeting, following up on all actions within agreed timeframes.
  15. Prepare for and participate in ad hoc team meetings with Senior Management with input on new opportunities with current customers, track of customer performance vs plan, barriers / risks and good news stories.
  16. Understand ad hoc special events that may include the retailer network, ensure the scope of work is fulfilled to a successful conclusion by managing the entire process from request to go live.
  17. Where required, set up and train new users on the platforms.
  18. Carry out professional and confident presentations to clients and internal senior management team, as required.
  19. Always represent the Company in a professional manner.
  20. Carry out other duties, which may from time to time be reasonably required.





  1. Strategic Account Manager Specification



Essential/ Desirable


Work Experience

Previous experience in an Account Management role for a large OEM




Good level of industry knowledge and awareness



Knowledge / Qualifications

High standard of PC literacy, including MS Excel, Word, PowerPoint and email.




Excellent communication skills, both written and oral, to all levels, both internally and externally.




First class customer service skills.




Excellent attention to detail.




Ability to interpret and extrapolate data from various sources in order to understand trends, fluctuations etc.




Ability to present confidently to both internal and external senior members of staff, demonstrating a professional, knowledgeable and confident style.



Personal Attributes

Ability to work effectively under pressure and to tight deadlines.




Excellent interpersonal skills, with the ability to build solid professional relationships, both internally and externally at all levels.




An enthusiastic and positive approach.




Self starter, who is proactive, positive, dynamic and assertive and has flexible attitude to work.





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