Home based
Strategic Account Manager
circa £60,000 plus bonus and benefits
Ref: VR 01323 - Home based - circa £60,000 plus bonus and benefits
Job type:
permanent
Position Title (Job Code): Strategic Account Manager
Principal Work Location: Home based, UK Wide
Department: Account Management Reports to (Title): Manager, Account Management
Number/Type of Employees Supervised: None
Principal Purpose of Position:
? Responsible for the devising and delivering of the Strategic Development Plan of each customer in the designated portfolio.
? To manage and deliver contract tender / renewal planning as appropriate.
? The role holder is the contract and relationship owner of the customer account including its profitability and development of opportunities for growth.
? Takes ownership and accepts responsibility for all aspects / requirements of the customer portfolio that they own and generally for their role.
? To develop, own and manage the contact strategy.
? Attend / facilitate any relevant internal / industry meetings and events and other account managers’ customers as required by the business.
? To assist and support the development and implementation of the Account Management team strategy, to develop customer relationships within the portfolio, with processes in place to manage each segment to the level determined as excellent customer service based on high value clients.
? To manage and monetise a robust change control process.
? Performs all other duties and special projects as assigned.
KNOW-HOW
Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills.
Education and/or Training:
? Accreditation to industry certification or university level degree standard
? Communication experience at all levels up to and including C suite level is required
Relevant Work Experience:
? Relevant experience of a minimum 5 years in an account management role and / or the fleet/automotive industry.
Planning/Organizing/Managerial Knowledge: (Ranges from task-focused to integrating related functions, to broadly strategic integration)