£70000 plus bonus and benefits inc car allowance
Ref: VR1223OD - Notts - £70000 plus bonus and benefits inc car allowance
The Operations Director is a multifaceted role encompassing oversight of field engineers, installation operations, and back office administration staff. Below is an outline of the role and responsibilities.
- Leadership and Supervision:
- Lead, manage, and supervise the department management team responsible for the installation, maintenance, and repair of mobile CCTV systems.
- Oversee the back-office administration staff to ensure smooth operations and adherence to company policies and procedures.
- Coordinate with other department heads to ensure operational harmony and efficiency.
- Foster a positive work environment, promoting a culture of excellence, teamwork, and continuous learning.
- Strategic Planning and Execution:
- Develop and implement strategic plans to enhance the efficiency, quality, and overall performance of the field and installation operations.
- Collaborate with other senior leadership to align operational strategies with the company's broader goals.
- Operational Oversight:
- Oversee the day-to-day operations ensuring that projects and installations are completed on time, within budget, and to the required quality standards.
- Ensure operational procedures and practices are adhered to and continuously improved.
- Financial Management:
- With the assistance of the Financial Manager - Develop, manage, and monitor the operational budget, ensuring cost efficiency and financial sustainability.
- With the assistance of the Financial Manager - Analyse financial reports, operational metrics, and performance indicators to drive operational improvements.
- Customer Satisfaction and Relationship Management:
- Work closely with the sales and customer service teams to ensure a positive customer experience.
- Resolve any escalated customer issues in a timely and professional manner.
- Technology Management:
- Stay updated on the latest technological advancements in the mobile CCTV industry and ensure the company's technology resources are effectively utilized.
- Compliance and Risk Management:
- Ensure compliance with industry regulations, standards, and company policies.
- Identify, assess, and mitigate operational risks.
- Performance Analysis and Reporting:
- Monitor and analyse operational performance data, providing regular reports and making recommendations for improvements.
- Monitor the performance of both field engineering and back-office administration teams.
- Identify areas of improvement and implement strategies for enhanced operational efficiency.
- Vendor and Contract Management:
- Negotiate contracts with vendors, suppliers, and service providers to secure advantageous agreements.
- Professional Development and Training:
- Ensure ongoing professional development and training for staff to enhance skills, knowledge, and performance.
- Facilitate training programs for staff to improve skills and knowledge in line with technological advancements in the CCTV industry.
- Project Management:
- Oversee multiple projects, ensuring they are completed on time, within scope, and budget.
- Internal Communication:
- Ensure clear communication within and between departments, promoting an understanding of operational objectives and performance expectations.
Key Senior Management Staff the role will be responsible for:
- Procurement & Dispatch Manager
- Operations Manager (Engineer Management)
- Key Account Manager (Customer Relationship Management)
- Service Co-Ordinator (Administration)
- Developing, improving and implementing operations and production plans to meet company goals
- Managing the day-to-day operations of every department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations
- Evaluating overall company performance
- Providing all necessary reports, assisting management in goal setting and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace
- Managing finances, developing, monitoring and analysing the departmental and company budgets and financial reports
- Creating financial plans for increasing revenue margins
- Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management
- Creating operation strategies to minimise stock losses, implementing initiatives to reduce company costs and increasing employee productivity