Operations Director

£70000 plus bonus and benefits inc car allowance bonus and benefits inc car allowance

Ref: VR1223OD - Notts - £70000 plus bonus and benefits inc car allowance

Job type:

Operations Director 


The Operations Director is a multifaceted role encompassing oversight of field engineers, installation operations, and back office administration staff. Below is an outline of the role and responsibilities.

  1. Leadership and Supervision:
    • Lead, manage, and supervise the department management team responsible for the installation, maintenance, and repair of mobile CCTV systems.
    • Oversee the back-office administration staff to ensure smooth operations and adherence to company policies and procedures.
    • Coordinate with other department heads to ensure operational harmony and efficiency.
    • Foster a positive work environment, promoting a culture of excellence, teamwork, and continuous learning.


  1. Strategic Planning and Execution:
    • Develop and implement strategic plans to enhance the efficiency, quality, and overall performance of the field and installation operations.
    • Collaborate with other senior leadership to align operational strategies with the company's broader goals.


  1. Operational Oversight:
    • Oversee the day-to-day operations ensuring that projects and installations are completed on time, within budget, and to the required quality standards.
    • Ensure operational procedures and practices are adhered to and continuously improved.


  1. Financial Management:
    • With the assistance of the Financial Manager - Develop, manage, and monitor the operational budget, ensuring cost efficiency and financial sustainability.
    • With the assistance of the Financial Manager - Analyse financial reports, operational metrics, and performance indicators to drive operational improvements.


  1. Customer Satisfaction and Relationship Management:
    • Work closely with the sales and customer service teams to ensure a positive customer experience.
    • Resolve any escalated customer issues in a timely and professional manner.


  1. Technology Management:
    • Stay updated on the latest technological advancements in the mobile CCTV industry and ensure the company's technology resources are effectively utilized.


  1. Compliance and Risk Management:
    • Ensure compliance with industry regulations, standards, and company policies.
    • Identify, assess, and mitigate operational risks.


  1. Performance Analysis and Reporting:
    • Monitor and analyse operational performance data, providing regular reports and making recommendations for improvements.
    • Monitor the performance of both field engineering and back-office administration teams.
    • Identify areas of improvement and implement strategies for enhanced operational efficiency.


  1. Vendor and Contract Management:
    • Negotiate contracts with vendors, suppliers, and service providers to secure advantageous agreements.


  1. Professional Development and Training:
    • Ensure ongoing professional development and training for staff to enhance skills, knowledge, and performance.
    • Facilitate training programs for staff to improve skills and knowledge in line with technological advancements in the CCTV industry.


  1. Project Management:
    • Oversee multiple projects, ensuring they are completed on time, within scope, and budget.


  1. Internal Communication:
    • Ensure clear communication within and between departments, promoting an understanding of operational objectives and performance expectations.


Key Senior Management Staff the role will be responsible for:

  • Procurement & Dispatch Manager
  • Operations Manager (Engineer Management)
  • Key Account Manager (Customer Relationship Management)
  • Service Co-Ordinator (Administration)


Key Skills

  • Developing, improving and implementing operations and production plans to meet company goals
  • Managing the day-to-day operations of every department, establishing company policies, implementing necessary changes and adhering to compliance procedures, laws and regulations
  • Evaluating overall company performance
  • Providing all necessary reports, assisting management in goal setting and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplace
  • Managing finances, developing, monitoring and analysing the departmental and company budgets and financial reports
  • Creating financial plans for increasing revenue margins
  • Allocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery management
  • Creating operation strategies to minimise stock losses, implementing initiatives to reduce company costs and increasing employee productivity



Apply now

Register your CV

By sending us your CV, it will be directed to the relevent consultant that specialises in your industry sector and skill set.

Register now