Fleet Operations and Procurement Specialist

You are required to maintain ethical standards in accordance with the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.

Management, control and implementation of OEM and vehicle retailer discounts, ensuring terms are renewed as required and accurately inputted into relevant systems and/or databases.

Account manage direct customer and white-labelled OEM relationships, ensure all KPIs are adhered to and report on performance.

Provide proactive support, customer recharge reporting and managing queries from outsourced partners for fleet administration, service, maintenance & repair (SMR) & accident management process with partner. Review day to day performance of these suppliers.

Responsible for placing vehicle orders via LeaseLink, selecting the most appropriate dealer from a preferred list based on their ability to meet the customer’s requirements and the business commercial needs

Act as a senior point of contact for managing escalated operational queries from colleagues, customers, and suppliers, providing timely support and resolution.

Support the maintenance of key operational and pricing systems and tools, particularly during peak periods or team absences.

Switch to other responsibilities within the Procurement & Operations team to cover peak periods and periods of absence.

Continuous focus to identify areas of improvement and where we are receiving repeated areas of complaints and to provide recommended solutions wherever possible.

Key skills, knowledge, experience & qualifications

1.      

Must have empathy with customers and suppliers (internal and external), with the ability to build effective relationships with individuals at all levels.

2.      

A commercial awareness of OEM partners, competitors, and the business in general, as well as the market environment.

3.      

Must adopt a pro-active, innovative style of work, taking responsibility for all issues and tasks within remit and capability.

4.      

Demonstrate an affinity for working in a fast-paced, high-energised & changing environment that requires balancing multiple demands to achieve operational tasks.

5.      

Demonstrate a flexible mind-set and ability to take on new challenges, develop new ways of working and be open to working in other areas of the business.

6.      

Is an excellent, authentic and value-driven team member who demonstrates the desire to contribute to a collective result.

7.      

Experience within the vehicle leasing, rental, or wider automotive industry is highly desirable

8.      

Fluent in English language (to effectively manage Customer, Colleague and Supplier relationships.)