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Role General Manager Process & IT – Automotive
Based Homebased
Salary £60,000 - £70,000 plus bonus and benefits

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Job title  General Manager – Process & IT Grade

Reports to Operations Director

Job Purpose: To provide the interface between IT and Operations with regards to technology based systems & product development and implementation.

Key Role Responsibility and Accountabilities
Technical skills & knowledge requirement Behavioural Competencies


• Strategic involvement in the development of technology based products and services within the auction business, including Manheim Connect.

• Managing the monitoring, analysis and redesign of current processes within the Auction business, both technological and physical, to ensure they are fit for purpose, efficient and cost effective.

• Analysis and mapping of business requirements for the development of technology based systems within the Auction business

• IT operational project management, ensuring that realistic project plans are scoped out with operational focus and requirements included.

• Overseeing and project scoping the user analysis testing of new technology prior to roll out

• Establish “best practice” within the business and involvement in the roll out of changed working practices across the business, including managing the change process and up-skilling

• Securing and managing the IT spend in the auctions and monitoring return on investment

Essential

• Educated to degree level or equivalent

• Excellent analytical skills and knowledge of process reengineering and process improvement methodology and systems

• Business information and reporting skills

• Background in IT project management and key milestones

• Strong commercial awareness and operational background

• A results driven and determined individual capable of working on their own initiative
• Forward thinking planning decision making.

• High awareness of customer service, a genuine desire to provide customers with service excellence and encourage such awareness in staff.

• Results orientation with the ability to effectively manage team performance, including influencing skills.

• Project Management, process mapping, change management and process re-design skills and experience


Desirable
• Prince 2

• Six sigma Customer Service

The ability to develop customer relationships and act upon customers needs to provide a high quality of service that meets their individual requirements,

Leadership

Develops and communicates a clear purpose, vision and direction for the company/department, a desire to lead
people to achieve it and an ability to make people want to..

Business Awareness & planning

The ability to understand the way in which the different parts of a business fits together and are affected by its external environment.

Managing and developing others

To hold people accountable to agreed standards of performance, through measures and monitoring. Providing feedback,
coaching and development opportunities for others and sharing learning.

Building effective teams

The ability to organise and tie together individual talents into a solid and supportive function. It instils a pride and purpose

Communication

The ability to give and receive information, both verbal and non-verbal, in a clear and concise way, tailoring content, language and style appropriate to the situation