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Role Head of Aftersales and Parts – Automotive
Based Midlands
Salary £45,000 ote £50,000

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Department: Sales & Marketing Department

Job Title: Head of Aftersales & Parts
Job Grade: H
Reporting to: Sales & Marketing Director

Overall purpose of job:

To manage and improve the dealer after sales performance with a focus on customer satisfaction and retention, sales opportunities and profitability. Also responsible for dealer service provision, parts and accessories and associated marketing activities in order to maximise performance.

Main Activities/tasks:

Responsible for & management of the following key functions:
• Man management of After Sales department staff
• Parts and accessories business
• Technical Services
• Warranty
• Dealer development
• Diagnostic and technical publications
• Outsourced technical training facility
• Technical assistance both office and field based.
• Operational planning & reporting
• Budget development & control
• Key Interface to dealers as and when required
• Dealer audits (warranty, standards)
• Understand current key competitors, investigating initiatives and improvements that could be utilised.
• Develop and present a business plan on a six monthly basis.
• Liaison with marketing to promote aftersales, parts and accessories.
Special requirements
• Excellent communication and negotiation skills
• Leadership
• Extensive knowledge of retail motor industry
• Dealer / Importer relationship building
• Dealer / Importer operational awareness
• Team orientated
Other Features of job
Business travel to dealer premises as and when required.

Comparator Roles: Head of Marketing, Head of Sales & Franchise