Strategic Account Director

OVERALL ROLE PURPOSE:  Responsible for strategic development of key partnership accounts, creating, agreeing and delivering strategic plans with customers generating demonstrable value for our key customers and the business.

 KEY ACCOUNTABILITIES

SKILLS AND BEHAVIOURS

Role Specific

• Create and deploy the strategic business plan for each account and continuously monitor, measure and evolve where appropriate in line with client need and market/industry/legislation developments
• Identify key decisions makers and build strong relationships at senior executive level. Undertaking regular meetings with the DMU to agree key objectives to maximise opportunities and future account development and prevent customer from re-tendering 
• Work closely with the Customer Relationship Manager to deliver all elements of the contract and to exceed customer expectations
• Grow ‘share of wallet’ within portfolio of customers
• Lead and implement contract renewals and re-tendering processes
• Actively keep abreast of competitor, supplier, market and client industry activities and data
• Build strong internal partnerships across the business particularly with the Head of Customer Services and across other divisions
• To work within defined  methodologies
• Ensure an appropriate flow of information/data from customer/market into relevant company stakeholder groups and systems
• Management of comany risk within identified strategy
• Liaise with Propositions Team  and Pricing Team to ensure the optimal solution is provided to the client in a cost effective manner
• Enhance personal development, attend conferences/industry forums and deliver presentations as agreed.
• Commitment to company core values

Job Family: Sales/Commercial (T. Grade 3)

Demonstrating the Service Style (Level E)

Recognise customer & colleague needs and provide a consistently high level of service that exceeds all expectations.

Business Awareness (Level D)

Identify how to expand business activities; looking for opportunities.  Also to define the business direction for a client business or client group, internally/externally.

Making Decisions (Level D)

Investigate and analyse issues objectively and make sound decisions that maximise opportunities for the business.

Building Relationships (Level E)

Develop and build productive working relationships internally and externally to deliver value for customers and for the business.

Communicating Effectively (Level D)

Convey messages in a confident and engaging way; listen and share information to create openness and joint understanding.

Driving for Results (Level D)

Own issues; be energetic and resilient and take action to make things happen through to their absolute completion.