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JOB TITLE
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Senior Account Development Manager – South, with National Travel (Subject to Covid-19 restrictions)
12 month fixed term contract (Maternity cover) – with a potential to be made permanent
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DEPARTMENT
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Commercial
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REPORTING TO
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Head of Account Development
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ROLE ESSENTIALS
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- Diplomacy
- Track record of building multi-level relationships and engaging at a Senior Level
- Professionalism
- Experience in strong cross-departmental relationships with internal and external stakeholders
- Salary Sacrifice experience in the automotive sector
- Experience in the management of large strategic accounts
- Strong video conferencing presentation skills
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KEY RESPONSIBILITES
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- Covering Accounts Nationwide
- Day to Day Management of 2-3 Account Development Managers
- Day to Day Account Management of some of the strategic accounts
- Provide support, best practice and guidance for the ADM community
- Regular documented 1-2-1’s and formal performance reviews.
- Communicate, manage and track ADM role objectives.
- Support with strategic account development and growth plans
- Support with new business and implementations to ensure best possible launch success.
- Identify and manage opportunities within existing customers to drive marketing visibility, process improvements, order take and revenue management.
- Negotiate mutually beneficial profitable business plans for business, partners and clients
- Work proactively in partnership with the Marketing team to develop and strengthen customer relationships.
- Maintain relationships between regional EBP (employee benefit providers) reps and Relationship Manager team to safeguard and cultivate key relationships and build Tusker’s customer base
- Encourage and lead collaboration between stakeholders
- Provide a strategic and practical resolutions to the customer’s requirements and needs
- Work closely with the Business Development and Account Implementation teams to help obtain new business to ensure the smooth transition from prospect to customer
- Attend regular Sales Meetings, provide updates and present strategy
- Attend supplier account Sales Meetings to present and review products
- Attending partner customer events
- Working with all levels and areas of the business but predominately with Marketing, Customer Service, Implementation and the Sales Team
- To achieve and exceed the set budgeted targets
- Issue management and resolution
- Annual scheme reviews with the customer, either at their offices or at company HO
- Propose advisory changes of scheme structure to the customer where necessary and then see those changes through to completion
- Management of Scheme Awareness Plans for all allocated customers
- Customer Management Information reporting
- Monthly telephone health checks with all allocated accounts
- Quoting where necessary and follow up
- Documentation of customer contacts and agreements
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PERSONAL SPECIFICATION
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- Established history or rapport building and relationship management at a strategic level
- A proven track record of on target achievement
- Experience in developing and managing relationships with Public Sector, large SME and blue chip organisations
- A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
- Excellent communication skills; commercially and financially astute
- Tenacity to see multiple tasks through to successful completion at any given time
- Ability to work to tight deadlines and demanding targets
- Strong attention to detail with an excellent customer service ethos
- Personal presence and credibility; demonstrating enthusiasm and self-motivation
- A knowledge of the UK benefits industry
- Proficient knowledge of current UK Tax and NI rules and legislation
- Understanding of company car policies and procedures and to be able to explain these at a driver and fleet manager level
- Full UK driving licence
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VALUES
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- Forward Thinking
- Integrity
- Respect
- Smart
- Teamwork
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KEY SKILLS
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- Highly motivated and enthusiastic
- Honest
- Acts with Integrity
- Holds a can do attitude
- Strong relationship skills
- Excellent people management abilities are a must
- Problem solving skills
- Calm and professional
- Intelligent manner
- Works well under pressure.
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