Home based, Midlands or North

Relationship Director (Head of Account Management)

£70,000 to £85,000 plus bonus

Ref: VR0102L - Home based, Midlands or North -

Role                            Relationship Director

Location                     Field Based, Midlands or North



Create and maintain a working environment where employees are highly motivated and focused, and able to perform to their optimal level to deliver retention and growth within a defined customer portfolio.  Manage the Account Directors & Account Managers, directing tasks as appropriate to ensure customer needs are met and all internal targets are achieved.



Role Specific

  • Manage client portfolio through the Account Managers and Account Directors to meet sales retention and growth targets
  • Support AD’s and AM’s in defining individual client growth strategies
  • Encourage and nurture strong working relationships with key internal stakeholders
  • Develop and coach field based sales teams in aspects of their role in the sales process
  • Assist in managing any Corporate Sales change projects through to successful completion
  • Manage all aspects of employee related budgets and headcount plans ensuring balance between cost efficiencies and work requirements
  • Operate within defined methodologies
  • Manage and deliver people strategy within remit of role
  • Actively input into Corporate Sales strategic and operational plans as directed by Corporate Sales Director to ensure all internal business targets are met
  • Liaise with clients to ensure issues are managed and resolved, acting as a point of escalation as required
  • Communicate relevant Company and client information to employees on a regular basis
  • Identify and help resolve any conflict to the satisfaction of all parties
  • Development/growth/extra curricular activities (conferences/industry forums attended, presentations)










Relationship Management

  • Build relationships and develop the trust of the customer and/or drivers.
  • Encourage co-operation and communication within peer group and across teams and wider  organisation where appropriate


People Management

  • Accountable for the performance management of employees within defined area of responsibility, including completion of reviews within Performance Review  process.
  • Responsible for ensuring that employee development needs are recognised and supported and that ongoing development is encouraged.  This includes championing and supporting the use of Individual Development Plans (IDP’s).
  • Responsible for all aspects of resource management within defined area of responsibility, including planning, resourcing and recruitment.
  • Manage recruitment and selection and general employee relations issues with the support of the HR Business Partner
  • Manage all aspects of employee related budgets and headcount plans ensuring balance between cost efficiencies and work requirements.
  • Adherence to the Company’s Health and Safety Policy ensuring all employees, within areas of responsibility, are compliant under the same policy.  Ensuring that a safe and healthy working environment is encouraged at all times.
  • Lead by coaching, rewarding and guiding employees towards achieving targets
  • Create an environment of trust, confidence and empowerment where employees take ownership and accountability for their duties
  • Act as a role model through personal demonstration of people management best practice techniques and Company employee policies, values and behaviours


Financial Control

  • Responsible for managing within an agreed budget
  • Responsible for budget and headcount targets as agreed.


Reporting & Systems (including Service Level Agreements - ‘SLAs’)

  • Meet all agreed SLA’s and Key Performance Indicators (KPI’s).
  • Complete management reports as required and takes action to investigate anomalies
  • Performance monitoring/measurement


Delivering Great Service

  • Maintain a high level of service focus.
  • Keep abreast of market conditions and specific industry and organisational changes.


Operational Risk

  • Management ensures that staff in their area of responsibility understand the main tasks and responsibilities with respect to operational risk management in their day-to-day activities.






  • Demonstrates integrity and honesty in all people management and business activities
  • Considerable experience of managing employee relations issues
  • Proven track record of recruiting high calibre employees
  • Proven track record of leading and motivating people individually and within teams
  • Experience of developing high performing individuals / teams
  • First class interpersonal skills with the ability to influence both inside and outside the organisation
  • Strong drive to achieve with a proven ability to deliver results both in new business and existing client relationships
  • High level of commercial and financial awareness essential to running the business responsibly
  • Experience of working in a commercial customer facing business to business environment and leading and developing a field based team
  • Detailed understanding of the key tasks of sales and account management
  • Fluent in business English language - written and verbal.
  • Working knowledge of core Microsoft applications (Word and Excel).
  • Full understanding of relevant industry products, processes and systems.
  • Degree educated or experience led equivalent




  • Full mobility required.
  • Full current driving licence required.
  • Home-based but with the expectation that will be in head office c. 1 day per week





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