Thames Valley

Operations Manager

£60,000 plus £15,000 bonus

Ref: VR 1142 - Thames Valley - £60,000 plus £15,000 bonus

The Operations Senior Manager is responsible for the strategy and management of the operational team and ensuring key operational targets are achieved.

 

PRINCIPAL ACCOUNTABILITIES:

 

  • Supporting the Head of the business to define and deliver market leading services to client segment.

 

  • Active involvement in defining and maintaining the Operational Target.

 

  • Ensuring the operational planning is following the agreed strategy.

 

  • Ensuring high quality service is delivered to our customers.

 

  • Supporting the customer on-boarding and ensuring a high level of service delivery.

 

  • Implementation and developing a risk and control framework.

 

  • Ensuring alignment of resources to strategic priorities.

 

  • Identifying possible risks and propose how to address them to ensure on-time and smooth implementation process.

 

  • Participating in the continuous improvement of the onboarding process by proposing concrete and pragmatic solutions and leading, if necessary, post implementation reviews.

 

  • Working closely with internal departments, partners and customers to ensure  smooth and on-time implementation.

 

 

 

 

  • Developing and implementing strategic plans to establish a strong car rental operation with high service level and cost efficient fleet management/maintenance programme.

 

  • Managing an efficient rental fleet operation process. Responsible for End of Contract, Vehicle collection, Vehicle transfers, Taxation, Accident management, MOT notifications, Fine management, Total loss, Damage disputes and Maintenance governance.

 

  • Responsible for developing and implementing an effective and efficient maintenance programme for overall rental fleet which will result in lower downtime/breakdown /maintenance costs within the service lifetime of rental fleet.

 

  • Liaising with the marketing and commercial teams to drive best practice ensuring the business maintains a market leading position.

 

  • Share with sales and marketing teams the content of new products/services in order to guarantee adequate training of sales force and effective presentations towards the customers.

 

  • Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality.

 

 

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

 

  • A proven ability to operational management, through innovative and strategic thinking, creating a implementing a vision, and challenging the status quo.
  • Previous experience with managing and developing a team.
  • Senior level management with good experience in operational excellence.
  • Experience from a long term rental company minimum 4/5 years essential.
  • Experience of outsourcing an internal business process.
  • Excellent knowledge of the Fleet/CH automotive finance industry, a high level of numeracy, strong attention to detail, organisation and motivation are essential, as is the ability to successfully manage multiple priorities and projects.
  • Ability to build relationships, negotiate at board level and influence others to optimise performance. 
  • Ability to manage, motivate and develop a field based resources.
  • IT skills – Excel and Word to intermediate level, workflow management.
  • Ability to prioritise workload, and work to deadlines.  Strong Operation and Process Management skills.
  • Fluent in English language (to effectively manage meetings and presentations).

 

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