Internal Sales Executive

Internal Business Development Executive – Sales Support

Sales Support

Head of Sales Support and UK Strategic & Commercial Partnership Manager

We’re looking to add a talented individual to our growing team. This is a full-time position based in Hertfordshire. A minimal amount of travel will be required.

This is a dual role at a market leading and very active company. This role will see the successful candidate managing the complete sale cycle and the implementation of our Salary Sacrifice Car Scheme for clients within the SME sector (up to 500 employees).

Developing warm leads and inbound new business enquires this newly created role will additionally act as a vital resource for the field sales team with a focus on our core product but increasingly looking at the opportunity to introduce further products from our portfolio. The role will also provide a vital secondary level of support for our partnerships with employee benefit providers - providing timely, professional and proactive responses to both our partners and their clients.   The speed and quality of this initial interaction can be a crucial factor in winning more new business and maintaining strong commercial partnerships which may in turn generate further new business referrals. 

Responsible for the full multi-stage sales cycle for SMEs, the successful candidate will be required to be responsible for new business presentations (telephone, webinar and very occasionally face to face) as well as proposals, tenders, quotes.  The candidate will be capable of building and maintaining professional relationships through effective account management.  Working with stakeholders across all levels through to and including Director level.
 

As the first point of contact on a day-to-day basis, the role ensures that all customer requirements are met and exceeded, and excellent service is achieved on an ongoing basis.  This will be applicable both with prospects, customers and from our partners (employee benefit providers).
 

You will be responsible for ensuring the successful implementation of schemes from initial discussion to launch. The role is responsible for consulting, project management, and client relationship management as well as achieving specific KPI’s set.  

Strong relationship building skills, enthusiasm, flexibility, professionalism and customer service are essential to success in this role.  Whilst attention to detail, organisation and prioritisation skills will be vital. 

• Develop deployment plans, integration requirements, prioritisation and overall management over the life cycle of the projects.
• Dealing with a wide range of requests from SME enquiries, tender submissions, proposals and employee benefit provider’s as first point of contact.
• Handling new SME enquiries by email, phone or via the website and assisting customers using the online systems where needed.
• Leading Webex meetings and occasional face to face meetings with new clients to their premises if required.
• Assist with completion of tenders and proposals as required for SME accounts
• Lead planning and management of multiple client implementations.
• Manage expectations and deliverables during implementation.
• Create a project plan for each SME customer in implementation and actively manage the implementation of these schemes to launch.
• Raise and manage contractual agreements internally and externally.
• Set up internal systems to the customers’ requirements ready for launch.
• Submit and manage credit requests with the panel of funding partners.
• Active communication with the customer and direct reports.
• Building relationships with prospective customers, internal departments and employee benefit providers own sales and account managers to ensure a high level of customer service is provided.
• Develop an understanding of employee tax legislation, car policies and procedures and to be able to explain these at different seniority levels.
• Assist with marketing campaigns – follow up and prospect research.
• Extensive use of our CRM system, Salesforce.

• Highly organised and detail oriented.
• Previous sales and enquiry management experience, excellent written and verbal communication skills including call handling.
• Proven ability to build and maintain working relationships with a wide range of internal and external customers.
• Able to work effectively as a team and independently to meet targets.
• Confident in prioritising own workload and has self-motivation to meet deadlines.
• Good attention to detail; able to work with data quickly and accurately.
• A good level of English and Maths – grade C at GCSE or equivalent, along with good PC skills and a good knowledge of Microsoft Word and Excel.
• Previous leasing or fleet management experience, vehicle product knowledge, or having worked within the employee benefits industry would be desirable, but not essential.

• Have the flexibility to be a functional product expert and project manager.
• Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise.
• Willingness to learn new knowledge and skills in order to adapt to changes with our product and services.
• Excellent communication skills and an eye for detail.
• Ability to manage multiple, multi-stage sales processes simultaneously.
• Relationship management and influencing.