Midlands / South
Intermediaries Account Manager
£25,000 - £35,000 basic plus £11,000 potential bonus
Ref: VR1197 - Midlands / South - £25,000 - £35,000 basic plus £11,000 potential bonus
- Ensure that customer requirements are fully specified, understood & communicated; that service levels meet customer expectations and to keep the company informed on all relevant customer activity – both risks and opportunities.
- Ensure that customer actions & requirements are communicated regularly & effectively across the company and to liaise with other departments to resolve customer queries.
- Visit third party intermediaries and customers, as appropriate, ensuring that all business and customer objectives are met and that effective relationships with key stakeholders are built across their business.
- Provide regular & accurate reporting as required on activity and maintain the CRM database.
- Own the renewals process, through the Customer Service team, ensuring that all renewals are progressed to conclusion.
- Deliver bespoke solutions which meet the ambitions of the customers and adds depth and value to the overall relationship.
- Work closely with the New Business team to assist with customer prospecting and new account implementation.
- Keep up to date with legislative, industry and product developments
Essential skills & experience
- Sales skills.
- Influencing, persuasion and relationship building skills.
- Target and opportunity driven.
- Effective time management, organisational & delegation skills.
- Excellent communications skills – verbal and written.
- Strong IT skills.
Desirable skills & experience
- Leasing & vehicle industry experience
- Experience of account management in a B2B environment
- Negotiation skills
- Solution delivery and ownership and ability to look at new ideas & approaches
- Financial awareness
- Presentation skills