Midlands / South

Intermediaries Account Manager

£25,000 - £35,000 basic plus £11,000 potential bonus

Ref: VR1197 - Midlands / South - £25,000 - £35,000 basic plus £11,000 potential bonus

Key responsibilities

  • Ensure that customer requirements are fully specified, understood & communicated; that service levels meet customer expectations and to keep the company informed on all relevant customer activity – both risks and opportunities.
  • Ensure that customer actions & requirements are communicated regularly & effectively across the company and to liaise with other departments to resolve customer queries.
  • Visit third party intermediaries and customers, as appropriate, ensuring that all business and customer objectives are met and that effective relationships with key stakeholders are built across their business.
  • Provide regular & accurate reporting as required on activity and maintain the CRM database.
  • Own the renewals process, through the Customer Service team, ensuring that all renewals are progressed to conclusion.
  • Deliver bespoke solutions which meet the ambitions of the customers and adds depth and value to the overall relationship.
  • Work closely with the New Business team to assist with customer prospecting and new account implementation.
  • Keep up to date with legislative, industry and product developments

Essential skills & experience

  • Sales skills.
  • Influencing, persuasion and relationship building skills.
  • Self-motivated
  • Target and opportunity driven.
  • Effective time management, organisational & delegation skills.
  • Excellent communications skills – verbal and written.
  • Strong IT skills.

Desirable skills & experience

  • Leasing & vehicle industry experience
  • Experience of account management in a B2B environment
  • Negotiation skills
  • Solution delivery and ownership and ability to look at new ideas & approaches
  • Financial awareness
  • Presentation skills



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