Job Family: Professional/Technical Specialist (Grade 4)
Demonstrating the Service Style (Level D)
Recognise customer & colleague needs and provide a consistently high level of service that exceeds all expectations.
Business Awareness (Level C)
Identify how to expand business activities; looking for opportunities. Also to define the business direction for a client business or client group, internally/externally.
Making Decisions (Level C)
Investigate and analyse issues objectively and make sound decisions that maximise opportunities for the business.
Building Relationships (Level C)
Develop and build productive working relationships internally and externally to deliver value for customers and for the business.
Communicating Effectively (Level C)
Convey messages in a confident and engaging way; listen and share information to create openness and joint understanding.
Driving for Results (Level C)
Own issues; be energetic and resilient and take action to make things happen through to their absolute completion.
Quality Detail/Delivery (Level D)
Focus on agreed standards, work with accuracy and precision and be diligent in following through to ensure that quality outcomes are delivered.
Independent Challenge (Level D)
Understand a problem or challenge and apply strength of thinking to question pre-conceptions and ideas of others for the overall benefit of the business.