South East

Implementation Manager

£38,000 - £40,000 plus bonus and benefits

Ref: VR 01250 - South East - £38,000 - £40,000 plus bonus and benefits

Job type:


Using the MSP project methodology, to be responsible for the design and delivery of leading edge customer implementation strategies for new and existing Corporate & Public Sector clients and International Client implementations that are led from the UK, in a way that will maximise value for them and for the business.



Role Specific

  • Responsible for ensuring signed prospects and existing clients successfully reach live implementation using a defined project management methodology
  • Responsible for developing the implementation to handover project plan and for establishing project teams to ensure successful delivery
  • Attend prospect presentations to present  implementation methodology and provide input to tenders when required
  • Endorse standard processes where possible, limiting bespoke and manual processes
  • Responsible for ensuring that all project governance documentation is clearly updated and version controlled
  • Responsible for ensuring that all risks and issues identified are documented, managed and reported effectively throughout each project
  • Support the Head of Implementation in delivery of the team strategy by identifying, developing and delivering strategic objectives that generate value for the business and our clients
  • Follow and adhere to documented Business Controls to ensure all individual & departmental tasks are completed
  • Contribute to the overall success of the  Corporate Sales Centre through both personal performance and team spirit


Relationship Management

  • Build relationships and develop the trust of customers, colleagues and suppliers
  • Actively support the involvement and development of Implementation Executives, while providing clear direction and retaining responsibility for each project


Reporting & Systems (including Service Level Agreements - ‘SLAs’)

  • Meet all agreed SLA’s and Business Objectives
  • Ensure internal systems & project governance documents are updated with I-Stage changes for each implementation
  • Provide Head of Implementation with weekly status updates of each project, including escalated risks & issues where applicable


Delivering Great Service

  • Maintain a high level of service focus, ensuring  Service Style is adopted and supported at all times
  • Keep abreast of market conditions and specific industry and organisational changes

Job Family: Professional/Technical Specialist (Grade 4)


Demonstrating the Service Style (Level D)

Recognise customer & colleague needs and provide a consistently high level of service that exceeds all expectations.


Business Awareness (Level C)

Identify how to expand business activities; looking for opportunities.  Also to define the business direction for a client business or client group, internally/externally.


Making Decisions (Level C)

Investigate and analyse issues objectively and make sound decisions that maximise opportunities for the business.


Building Relationships (Level C)

Develop and build productive working relationships internally and externally to deliver value for customers and for the business.


Communicating Effectively (Level C)

Convey messages in a confident and engaging way; listen and share information to create openness and joint understanding.


Driving for Results (Level C)

Own issues; be energetic and resilient and take action to make things happen through to their absolute completion.


Quality Detail/Delivery (Level D)

Focus on agreed standards, work with accuracy and precision and be diligent in following through to ensure that quality outcomes are delivered.


Independent Challenge (Level D)

Understand a problem or challenge and apply strength of thinking to question pre-conceptions and ideas of others for the overall benefit of the business.







  • Ability to apply a systematic and structured approach using agreed project methodology
  • Demonstrate integrity and honesty in all business activities
  • Able to demonstrate a flexible approach when responding to the needs of internal and external customers
  • Able to take initiative and be proactive with all work activities
  • Able to demonstrate business awareness and  product knowledge
  • Experience of working as part of functional and virtual teams, whilst demonstrating the capability to work independently.
  • Experience and working knowledge of  key operating systems i.e.: Q&O; Fleet Reporting; NOLS
  • Working knowledge of all core Microsoft applications
  • Demonstrate a professional approach in all work activities and client dealings
  • Experience of working in a challenging and fast paced working environment
  • Ability to work within deadlines and manage pressure
  • Strong commercial and financial awareness
  • Experience of identifying, leading and coordinating virtual teams
  • Fluent in business English language - written and verbal.


  • Educated to A Level standard or equivalent
  • Accredited to Practitioner Level in Managing Successful Programmes (MSP)
  • Suitable industry qualification and experience


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