Overall Job Purpose (Max 3 Points)
|
- Ownership of the compliance process for mission critical vehicles and the day-day relationships with the maintenance suppliers, account management teams and key customers
- Ensure maximum customer confidence through owning the compliance process and supplier management.
- Ensuring customer’s vehicles are legal and road worthy and exceptions are managed accordingly.
|
Key Responsibilities
(5 to 8 Points)
|
Core Role
- Ensure vehicles are maintained and managed to set compliance parameters and fit customer requirements
- Support the Network and Supplier Management team with knowledge and data to drive ownership and accountability.
- Ensuring compliance systems and records are up to date and shared with stakeholders as required.
- Preparation of vehicle ‘compliance portfolio’ for handover to Technical / in-life teams.
- Building trust and confidence with customers and commercial teams.
- SME for vehicle compliance within the business, up to date with VOSA/DVLA/Traffic commissioner guidance and legislation.
|
Relationship Management
- Manage the overall compliance checks and audits with suppliers and any 3rd party associated service providers.
- Support Tender & Implementation teams for new opportunities where compliance management is required
- Ensuring regular communication with Commerical, Operations and CS&Q in relation to client specific requirements.
|
Financial Control
- Ensuring CV, CS&Q and Account Management teams are aware of issues relating to legal or advisory compliance updates, supply management and fleet related issues.
|
Reporting & Systems (including Service Level Agreements - ‘SLAs’)
- Manage all activity through a supplier system (or equivalent), setting and maintaining clear milestones, actions and accountability
- Ensuring accurate forecasting, planning and documentation is shared and up to date.
- Meet all agreed SLA’s and Key Performance Indicators (KPI’s) linked to compliance management.
- Maintenance of full accurate customer records in accordance with GDPR requirements
|
Delivering Great Service
- Arrange regular update meetings with suppliers and clients to track progress of fleet compliance.
- Keep abreast of fleet market conditions and specific industry changes.
|
Key Internal Collaboration Partners
|
• Head of RMT
• Maintenance Procurement teams
• Commercial Vehicle Team
• Commercial Account Managers and Directors
|
Key External Collaboration Partners
|
|