Midlands / North

Account Manager

£40,000 - £45,000 plus commission

Ref: VR 1128 - Midlands / North - £40,000 - £45,000 plus commission

OVERALL ROLE PURPOSE

Working with a given account base to provide an effective account management resource within an agreed territory.  Managing all aspects of the operational relationship with intermediary partners and service delivery.

 

 KEY ACCOUNTABILITIES

SKILLS AND BEHAVIOURS

Role Specific

  • Manage the daily provision of the service to intermediaries by managing the appropriate business resources.
  • Complete and monitor annual volume and profitability plan.
  • Work with the relevant  Brand Resources to assist in bringing leading edge thinking and best practice of fleet management and outsourcing to intermediaries in order to add value to the intermediary and develop the account
  • Work to continuously increase the efficiency of the brand and its provided services.
  • Regular face to face involvement with the intermediary as well as service suppliers within the business.
  • Responsible for forecasting and delivering against portfolio targets.
  • Maximizing intermediary and brand profitability
  • Identify opportunities to increase usage of ancillary services
  • Actively promote all stock and tactical sales opportunities
  • Promote the usage of the Communications Centre
  • Keep abreast of market conditions and specific industry changes
  • Embrace the use of SPIN methodology and techniques, along with associated modules of the Commercial Training Programme.

Relationship Management

  • Build relationships and develop the trust of the customer and/or drivers.
  • Develop and maintain key multilayer operational contact relationships within the intermediary

Recognise customer & colleague needs and provide a consistently high level of service that exceeds all expectations.

 

Business Awareness (Level C)

Identify how to expand business activities; looking for opportunities.  Also to define the business direction for a client business or client group, internally/externally.

 

Making Decisions (Level C)

Investigate and analyse issues objectively and make sound decisions that maximise opportunities for the business.

 

Building Relationships (Level D)

Develop and build productive working relationships internally and externally to deliver value for customers and for the business.

 

Communicating Effectively (Level C)

Convey messages in a confident and engaging way; listen and share information to create openness and joint understanding.

 

Driving for Results (Level C)

Own issues; be energetic and resilient and take action to make things happen through to their absolute completion.

 

 

 

Reporting & Systems (including Service Level Agreements - ‘SLAs’)

  • Meet all agreed SLA’s and Key Performance Indicators (KPI’s).
  • Full utilisation of Salesforce to record Franchisee key details and performance along with diary Management

Delivering Great Service

  • Maintain a high level of service focus, ensuring  Service Style is adopted and supported at all times.
  • Keep abreast of market conditions and specific industry and organisational changes.

 

Selling Instinct (Level D)

Understand a Client’s business, identify needs and drive to identify and exploit selling opportunities.

 

Negotiation (Level D)

Achieve optimum value from every negotiation while maintaining on-going and mutually-beneficial relationships.

 

REQUIRED KNOWLEDGE & EXPERIENCE

REQUIRED QUALIFICATIONS

  • Good level of operational sales experience.
  • Customer driven with a proven track record in building long term relationships.
  • Excellent communication and negotiation skills required. 
  • Good level of commercial and business awareness at an operational level.
  • Ability to recognise potential opportunities and action to maximise these.
  • Well organised and ability to plan and manage all operational activities for the client.
  • Proven ability to achieve and deliver results.
  • Ability to analyse data to deliver excellent operational support and outcomes for the client.
  • Good PC skills with a sound working knowledge of the Microsoft suite of products in particular Word and Excel.
  • Proven track record in operating as part of a team to deliver excellent client service, whilst demonstrating the capability to work independently
  • Demonstrates integrity and honesty in all business activities 
  • Able to demonstrate a flexible approach when responding to the needs of the client
  • Able to demonstrate a client focused approach in all work activities 
  • Demonstrates an ability to take initiative and make decisions as required.
  • Demonstrates a professional approach in all work activities and client dealings
  • Fluent in business English language - written and verbal
  • Full understanding of relevant products, processes and systems.

 

  • A-level or equivalent experience

 

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