Home based

Account Manager - Manufacturer Fleet Management

£60,000 - £70,000 basic plus £9k bonus and benefits

Ref: VR 01298 - Home based - £60,000 - £70,000 basic plus £9k bonus and benefits

Job type:

Adopting the core principle of Treating Customers Fairly, the Manufacturer Fleet Management Corporate Sales teams demonstrate innovative thinking and thought leadership to strengthen the Client/ Manufacturer Fleet Management partnership, delivering incremental value to both parties.

Key Purpose

  • To fully contribute to the achievement of the FM target by maximising new business from leads directly sourced and from Manufacturer referrals.
  • To work closely with Manufacturer of Britain commercial team and the Dealer Network to identify new opportunities and joint visits.
  • To constantly promote the full service offering of Fleet Management and the benefits of our proposition so they can make this part of their regular customer conversations.
  • To manage and implement accounts using the agreed FM procedures working with all FM counterparts in a collaborative manner in line with company expectations.
  • To ensure that customer actions & requirements are communicated regularly & effectively across the company.

Summary of Responsibilities 

  • Ensure that customer requirements are fully specified, understood & communicated; that service levels meet customer expectations and to keep the company informed on all relevant customer activity – both risks and opportunities.
  • Ensure that customer actions & requirements are communicated regularly & effectively across the company and to liaise with other departments to resolve customer queries
  • Deliver clients with innovative new ideas, approaches, technologies and products and demonstrate their value via a structured Account Development Plan.
  • Visit prospective and existing customers, as appropriate, ensuring that all business and customer objectives are met and that effective relationships with key stakeholders are built across their business
  • Provide guidance and help, as appropriate, to colleagues around the wider business, supporting the ethos of professionalism, team spirit and innovation in order champion customer focus and cooperation.
  • Keep up to date with legislative, industry and product developments
  • Provide regular & accurate reporting as required on activity and maintain the CRM database.
  • Own the renewals process, through the Customer Account Executive team, ensuring that all renewals are progressed to conclusion.
  • Work closely with the Manufacturer of Britain team to assist with customer prospecting and new account implementation.
  • To adhere to regulatory requirements and to ensure success at audit
  • Set an example as a team player, respectful of others in the organisation and maintain a focus on overall business objectives; contributing towards a productive and healthy working environment.
  • Maintain the highest level of confidentiality; housekeeping; and to ensure that personal behaviour and attitude reflects the essence of  Fleet Management and the core values.
  • Undertake relevant training as provided by the company.
  • Ensure compliance with approved company, statutory and regulatory policies/procedures.

Essential Criteria

  • Strong negotiation & selling background with demonstrable experience. 
  • You will be an Influencer with an ability to build lasting relationships.
  • Self-Motivated / Target & Opportunity Driven
  • Solution Delivery and Ownership with an ability to create new ideas & approaches
  • Effective Time Management, Organisational & Delegation skills
  • Excellent Communications skills – verbal and written
  • Strong presentation skills
  • Commercial awareness and decision making within remit given
  • Account Management in a B2B Environment
  • Leasing Industry Experience
  • Vehicle Industry knowledge
  • LCV product and market knowledge




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