JOB TITLE
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Account Development Manager – Permanent
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LOCATION
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Remote/National – with travel post Covid-19
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DEPARTMENT
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Account Development
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REPORTING TO
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Senior Account Development Manager/ Head of Account Development
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ROLE ESSENTIALS
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- Account Management experience
- Experience at engaging, holding & building relationships
- Professional and credible as the role will require senior stakeholder management both internally and externally.
- Strong presentation skills both face to face and remotely – Video conferencing etc.
- Diplomacy
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KEY RESPONSIBILITES
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- Management of Public & Private Sector organisations – In the main these will be in Tier 3 of Tuskers customer scoring matrix. Eligible employer base of 750-1500 ee’s in the main.
- Identify and manage opportunities within existing customers to drive marketing visibility, process improvements and order take.
- To ensure customers Aged Debt is continually monitored alongside the Finance Team
- Engaging with customers within HR, Finance and Marketing depts.
- Work proactively in partnership with the Marketing team to ensure each of our customer have a robust communications plan.
- Work collaboratively & pro-actively with UK Strategy & Commercial Partnership Manager to ensure strong growth with EBP’s (Employee Benefits Providers)
- Work closely with the Business Development and Account Implementation teams to help obtain new business to ensure the smooth transition from prospect to customer.
- Working with all levels and areas of the business but predominately with Marketing, Customer Service, Implementation and the Sales Team
- To achieve and exceed (where possible) the set budgeted targets
- Issue management and resolution
- Propose advisory changes of scheme structure to the customer where necessary and then see those changes through to completion
- Management of Scheme Awareness Plans for all allocated customers
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PERSONAL SPECIFICATION
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- Established history or rapport building and relationship
- Personal presence and credibility; demonstrating enthusiasm and self-motivation
- Experience in developing and managing relationships
- A good level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
- Excellent communication skills; commercially and financially astute
- Ability to work to tight deadlines and demanding targets
- A basic knowledge of the UK benefits industry
- Proficient knowledge of current UK Tax and NI rules and legislation
- Full UK driving licence
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VALUES
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- Forward Thinking
- Integrity
- Respect
- Smart
- Teamwork
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KEY SKILLS
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- Highly motivated and enthusiastic
- Honest
- Acts with integrity
- Holds a can do attitude
- Strong relationship skills
- Problem solving skills
- Calm and professional
- Intelligent manner
- Works well under pressure.
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